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Pay-Tel

Enabling you to take card payments securely over the phone

Benefits

• Complies with all 12 PCI requirements for transactions and data storage
• Integrates seamlessly with your CRM
• A highly cost effective alternative to other PCI compliance systems
• Ease of use for both callers and agents

Features

• Input payment details using a standard phone keypad
• Complements all of our number translation services, such as One to One and One to Many
• Works alongside call recording systems
• Eliminates tthe risk of card theft and protects against credit card fraud
• Details kept secure via XML or HTTPs (other formats available on request)

In order to protect against credit and debit card fraud, the PCI DSS (Payment Card Industry Data Security Standard) states that all phone transactions must comply with rigid regulations and protocols. In all there are 12 distinct PCI compliance requirements relating to transactions and data storage applicable to over the phone card transactions all of which must be upheld by any company who wish to take payments 'over the phone'.

Pay-Tel makes taking payment easy whilst protecting the private information of customers and vastly reducing the risk of fraud and returned payments. Working alongside our number translation services, such as One to One and One to Many, Pay-Tel is a simple to setup system which ensures that credit and debit card transactions can be taken over the phone in a way which is 100% compliant with the guidelines set out by the PCI.

Pay-Tel allows for taking credit and debit card payments securely and efficiently over the phone using any standard phone keypad. The system prevents personal information from being picked up by the call-handler, caller or recording equipment by suppressing the DTMF tones entered by the caller, ensuring watertight security of data. The payment details are forwarded straight through to the merchant’s credit card processing platform in a secure format such as XML or HTTPs (other formats are available on request).

PCI compliance firms up your corporate security and gives your customers added peace of mind when divulging their private card details. With examples of high profile security breaches becoming increasingly common in the media, complying with the PCI security standards has never been more important. In accordance with legal requirements concerning call recording and storage, Pay-Tel also supports operation alongside call recording systems without disruption.

Pay-Tel provides a secure and practical way to take card payments over the phone. The simple system can be setup and activated in minutes and dispenses with the need for external systems or hardware in order to provide a complete PCI compliant payment gateway. Automated prompts guide both the caller and the agent through the process and having set up a reference number for the caller, the agent receives their details without being able to access them all.